Frequently Asked Questions (FAQ)

Products

Are your products handmade?

Yes, every product is handmade in small batches right here in New Zealand. From Preparing botanical infusions to pouring, cutting and packaging, each product is made with care and attention to detail.

How long does a bar of soap last?

The lifespan of a bar of soap depends on how often it is used and how it is stored between uses. Allowing your soap to dry completely dry between uses, such as on a well-draining soap dish, will help it last longer. With proper care, a single bar can provide many weeks of everyday use.

How should I store my soap?

Allow it to dry completely between uses. Store it on a well-draining soap dish away from direct steam of water, and avoid leaving it sitting in water. Proper storage will help extend the life of your soap.

If you’d like more tips, please see our Soap Care Guide.

Why may my product look slightly different from the photos?

Because every product is handmade in small batches, slight variations in colour, marballing, shape and appearance are completely normal. Natural ingredients can also vary from batch to batch. These differences are part of what make each product unique and do not affect its quality or performance.

Do you offer fragrance-free options?

Yes. We offer a selection of fragrance-free products for those who prefer them or wish to avoid added fragrance. fragrance -free options are clearly identified throughout our range.

Which products are vegan friendly?

Many products are vegan-friendly and are clearly identified on their individual product pages. Products containing ingredients such as beeswax or mānuka honey are not vegan-friendly.

Ingredients

Are your soaps palm oil free?

Yes. All of our soaps are palm oil free. We use carefully selected plant oils and butters to create our recipes without the use of palm oil.

Where do you source your ingredients?

We source our ingredients from trusted suppliers, choosing quality plant oils, butters, botanicals and other ingredients that meet our standards. Wherever possible, we incorporate New Zealand botanicals into our Native Collection, with many harvested locally and infused by hand in our workshop.

What are New Zealand botanicals?

New Zealand botanicals are plants that are native to Aotearoa and have long been valued for their unique characteristics. Our Native Collection features botanicals such as kawakawa, mānuka,harakeke, horopito, pōhutukawa, kānuka, kōwhai. You can learn more about each of these plants and why we’ve chosen to use them on our Our Botanicals page.

Orders & shipping

How much does shipping cost?

Shipping costs are calculated at checkout based on your delivery address and the size of your order. Any applicable rural delivery charge will be shown before payment is completed.

How long will my order take to arrive?

Orders are typically dispatched within 1-3 business days. Once your order has been collected by the courier, delivery times will depend on your location. Most New Zealand deliveries arrive within 1-3 business days, while rural addresses may take a little longer.

If there are any unexpected delays with your order, we’ll let you know as soon as possible.

Do you ship throughout New Zealand?

Yes. We currently ship to addresses throughout New Zealand. Including rural locations. If we expand to international shipping in the future. We’ll update our website with the latest information.

Gifting

Do you offer gift boxes?

Yes. We offer thoughtfully presented gift boxes featuring a selection of our handmade products. Available options and contents will be shown on the individual gift-box listings.

Returns

What if my order arrives damaged?

We take great care in packaging every order. However, if your order arrives damaged, please contact us within 48 hours of delivery with your order number and photos of the damaged items and packaging. We’ll work with you to resolve the issue as quickly as possible.

What is your returns policy? 

Due to the nature of our handmade soaps and body care products, we do not accept returns or exchanges for change-of-mind purchases.

If you have a concern about your order, please contact us and we’ll do our best to help.